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Help & FAQ

 

1. What is Skyfone Gadget?

Skyfone Gadget is an online store specializing in gadgets, electronics, and accessories. We bring you the latest and most innovative tech products with fast delivery across the UAE and beyond.

2. How do I place an order?

Placing an order is simple:

  1. Browse our categories or use the search bar to find your gadget.

  2. Select the product, choose specifications (if available), and click "Add to Cart".

  3. Review your cart and proceed to Checkout.

  4. Enter your delivery details, choose your payment method, and confirm your order.

3. What payment methods do you accept?

We accept the following payment options:

  • Credit/Debit Cards (Visa, MasterCard)

  • Cash on Delivery (COD) – available for most orders

  • Bank Transfer (for bulk or special orders)

4. Can I return or exchange a product?

Yes, we follow UAE consumer protection guidelines for returns and exchanges:

  • Items must be in original packaging, unused, and in resalable condition.

  • Return requests must be made within 7 days of receiving the product.

  • Certain items (like earphones, wearables, and personal-use electronics) cannot be returned unless defective.

5. Are your products genuine?

Yes — all products sold on Skyfone Gadget are 100% genuine, sourced from trusted suppliers and brands.

6. How do I contact customer support?

You can reach us through:

  • Phone/WhatsApp: +971 509 814772

  • Email: [email protected]

  • Address: Deira, Dubai, United Arab Emirates

We aim to respond within 24 hours.

7. Do you offer warranty on products?

Most products come with a manufacturer’s warranty, valid in the UAE. Warranty terms vary by brand — details are mentioned on each product page.